FAQS

Common enquiries answered

Frequently Asked Questions

It takes an average of 1–3 business days for orders to be processed and dispatched. (Note: This does not include shipping time). Confirmation emails containing tracking information are sent after dispatch so you can track the progress of your goodies.

We ship to most countries worldwide. Check at checkout if your country is listed. If you believe your country should be listed, send us an email.

We use mostly cotton wicks. 

Yes, yes, yes! In order to remove the left over wax, pop your candle in the freezer for about a day. Remove from freezer, remove wax, wipe clean or wash and use it to store various household items such as stationeries, make up brushes, plants or any thing else you can think of.

 

Trim, trim, trim!. Trim your wick to 1/4 inch prior to each burn. Candles perform best when at that height.

We pack every order with the utmost care to ensure your order arrives safely, however, occasionally breakages outside our control occur during transit.  Please send an email with photos of the damage to hello@flerre.com and a replacement will be sent ASAP.

 

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